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“Try to understand other people’s viewpoints.” -Dale Carnegie brilliant jerk company culture customer experience customer happiness dale carnegie empathy retention Jan 30, 2023

 

My absolute favorite book is Dale Carnegie’s “How to Win Friends and Influence People” Why? Because no college degree can ever make as much of an impact on other’s...

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Five Reasons to Have a Remote Team company culture customer appreciation customer experience customer happiness remote customer support team remote teams Jan 25, 2023

 

Ever since Covid, remote support teams have become increasingly popular as more companies move towards remote work. My remote team started back in 2014, so while everyone else was...

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Creating a Culture of Customer Happiness company culture customer appreciation customer experience customer happiness customer service customer success customer support Jan 20, 2023

 

The most important things you can do for your business is focus on your Customer's happiness. When you focus on this, you will end up with a solid product or service, and have...

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