ABOUT ME

CORE VALUE #1

Appreciating people is one of the most impactful ways to change lives. No matter who you are, when you feel appreciated you feel loyalty.

CORE VALUE #2

Recognition is one of the best ways to change behavior, retain employees, and create a happy culture. Recognition is very impactful.

CORE VALUE #3

Having a solid onboarding process and an in-depth training that covers an amazing Customer Happiness model is vital for scalability and consistent quality.

I'M ANGEL

I'm a wife of 22 years, mother of 4, strong leader and wise consultant. I love to travel, ready books by the fireplace, and I enjoy a good bbq. Being in the sun makes me happy and bringing joy and happiness to others is my life's mission.

MY STORY

I grew up in the Direct Selling Industry. A special industry that takes a lot of understanding of how people think and how they are motivated. After years of being involved and building large teams, I moved onto the corporate side of Direct Sales companies, working with billing, Distributor Support, and Customer Support. I learned that you have to create an experience for your Distributors and Customers that is so good that they want to tell everyone. It's vital in creating loyalty and trust.

In 2014, I moved onto Retail eCommerce as a Director of Customer Support and built a team from 2 people all the way up to 100 people. I continued to direct this team for over 8 years with all of the ups and downs of the economy and learning to master the art of scalability all while maintaining an amazing retention rate, 4.97 CSAT score, and using my team to focus on revenue saving projects and outreaches. Most of my team had worked with me for 4-5 years which is unheard of in an entry-level service position. I treated my team how I treated the Distributors, I used Appreciation, Recognition, and incredible Training to help create a culture of Happiness.

My Customer Service team did so much more than just answering questions. They focused on saving the company money all while maintaining that high level of Customer Happiness.

"Angel has been an amazing teammate and even better coach. We've worked together for the past 7 years and I've learned so much from her. It's been a joy watching her build Chatbooks Customer Support Team from the ground up. She continually strived to grow our team to become the best of the best, bringing new ideas to the table all while making things fun and exciting. Creating comraderie and instilling culture is one of her strongest gifts. Angel is wicked smart and leads by example. If you have Angel on your team, you're a winner!"

Jennifer Winsell, Senior Manager of Customer Support at Chatbooks

"I have worked with Angel for about 10 years now. First, with Choffy, then as a Customer Service Representative with Chatbooks. I can not say enough good things about Angel. As my Manager, I always knew she had my best interest at heart. She did all she could for us as CS Representatives and treated us as people, not just employees. There were many times when I would get stuck with a customer or need a hand. Angel was always right there to help. She is an amazing Leader and Coach. I can't say she was a "boss" because she never felt like one. I have learned so much from here and would not be who I am today without her guidance."