TRAININGS
Trainings can be completed through our user-friendly platform, or we can personalize the trainings to your company and put them into your own Learning Management System. Along with the trainings we offer, we can also add in other trainings that are customized for your product and the software programs you use so that it's all in one place for your team.
CX DIRECTORS & MANAGERS
Can there be a more crucial and important role in your support team? I think not. And while each member of the team plays a crucial role for the team's overall success, no role is quite as pivotal in the overall outcomes of the organization, than that of the Support Team Director or Manager.
CX LEADERSHIP
Inside any successful organization is a successful structure that helped them to survive super-growth. Having a winning Customer Experience Team is no different.
These trainings will teach your rising stars who are stepping into new roles, what it truly means to lead, and more importantly HOW to lead, inspire, reward and when necessary critique, improve, and grow the team for success!
Remember; people don't quit companies, they quit leaders who failed them!
CUSTOMER SUPPORT TEAM
Offering incredible support to customers is what sets companies apart. It is so important to have a consistently amazing team to care after your customers. In these trainings, you will not only learn to provide a higher level of service than you've ever seen, you will also learn how to provide service that is so incredible, it turns your customers from being just satisfied, into being an unpaid FREE salesperson for the company!
DIRECT SELLING JUMPSTART FOR EXECUTIVES
The Direct Sales industry is unlike any other. This training covers the different business models, what makes Direct Sales so special, Industry Statistics, Pros & Cons of Direct Selling, Industry Terms & Definitions, and more industry specific important facts to consider.
DIRECT SELLING JUMPSTART FOR SUPPORT AGENTS
Direct Sales has multiple layers and facets of service because the voluntary nature of the workforce which is comprised of your company representatives, and then the additional layer of the end users who are your representative's clients/customers. This basic course will help Support Agents understand what makes Supporting Distributors different than other types of businesses.
