Ever since Covid, remote support teams have become increasingly popular as more companies move towards remote work. My remote team started back in 2014, so while everyone else was trying to figure out how to work remotely, our team was thriving. Here are five key benefits of having a remote support team:

1. Increased Flexibility: Remote support teams can work from anywhere, which means they can be available to support customers 24/7. You have the ability to hire in different time zones which makes it much easier to cover the early and late hours of the day. This increased flexibility can lead to faster response times and more efficient resolution of customer issues.
2. Cost Savings: Remote support teams do not require physical office space, which can save companies a significant amount of money in overhead costs. It also saves employees money and time because they aren't having to commute daily. The savings can add up when you also consider food and the additional hour or two for daycare that is saved without having to commute.
3. Improved Productivity: Remote support teams can work in an environment that is comfortable and familiar to them. This can lead to increased productivity and a better overall work-life balance for the team members. This also allows for team members to have different hours which can lead to better response times for customers.
4. Access to a Larger Pool of Talent: Remote support teams can be sourced from any state, not just your local area. This allows for a larger variety of applicants and can vastly diversify your team which has many benefits to it as well.
5. Better Communication: Remote support teams can use a variety of tools such as video conferencing and instant messaging to communicate with customers and other team members. This can lead to improved communication and faster resolution of customer issues.

Overall, having a remote support team can provide many benefits to companies such as increased flexibility, cost savings, improved productivity, access to wider range of talent, and better communication. As more companies move towards remote work, having a remote support team is a great way to stay competitive and provide excellent customer service.